Exchange and return

In accordance with the Law of Ukraine "On the Protection of Consumer Rights", buyers have the right within 14 days from the moment of purchase to exchange or return non-food products purchased in the Minoko online store, subject to compliance with all norms stipulated by the Law

Non-exchangeable/returnable items

According to the Law of Ukraine "On the Protection of Consumer Rights", the product cannot be exchanged or returned if:

• The check (invoice) issued to the consumer at the time of purchase is lost;

• The product has already been used and has scratches, chips or wear;

• Product packaging is damaged or missing;

• The product belongs to the list of products that cannot be exchanged/returned.

The list of goods that cannot be exchanged/returned includes the following groups of goods:

• Perfumery and cosmetic products;

• Disposable materials;

• Products for personal use (brushes, brush sets, sponges);

• Goods in aerosol packaging;

• Hair accessories;

• Face and body care products.

Be sure to check the package when you receive it at the Nova Poshta branch for the integrity of the packaging, preservation and availability of all items according to the invoice.

If the parcel does not contain the goods according to the invoice, contact our managers immediately at the Nova Poshta branch and inform them about the incorrect completion of the order, after which further actions will be agreed with you, whether to deliver the goods to you at our expense or to reimburse you.

In the case of damage to the parcel and the goods in it during forwarding, you must immediately file a claim at the New Post office and inform us about the damage to the parcel by calling +380979599777.

By picking up the product from the post office, you automatically agree with the quality and packaging of the product. Please be sure to check the order upon receipt. Otherwise, the online store is not responsible for the preservation and completion of the parcel.

How to exchange/return the product?

There are two ways to exchange/return the product:

1. At the address of the city of Cherkasy, str. Smilianska, 23/1, 2nd floor, office 202;

2. Sent the goods by Nova Poshta.

When exchanging/returning goods in the store, the manager will assess the condition of the goods and the possibility of returning or exchanging them for a suitable one within the limits of the law of Ukraine. After inspecting the product and making a decision on exchange or return, he will agree with you on further actions.

If necessary, exchange/return goods through Nova Poshta:

1. Notify the manager about the need to exchange/return and the reason;

2. Send the product by Novaya Poshta to the data provided by the store manager. The cost of shipping is paid by the buyer, except for situations where a factory defect and other defects are found due to the fault of warehouse workers/managers;

3. Managers will receive your return/exchange and check the package for compliance with exchange and return rules;

4. If there is a need for an exchange, the warehouse staff will send the corresponding product according to your data.

If a refund is necessary, the manager makes a request to the accounting department. Refunds are made within 1-2 working days

All actions related to the shipment of the returned or exchangeable product are paid by the buyer, except for manufacturing defects or warehouse errors.IMPORTANTLY! All manufacturers reserve the right at any time, without mandatory notice, to make changes in the configuration, packaging design and characteristics that do not impair the quality of the product.

In case of questions regarding exchange and return, you can call +380979599777