EN 
If you have any questions, you can contact our managers in any convenient way for you. 
Payment and delivery information
DELIVERY ON THE TERRITORY OF UKRAINE is carried out according to the carrier's tariffs
- By Nova Poshta to the branch or by courier, delivery time - 1-2 days, shipments are made every day of the week.
- By Ukrposhta to the branch, delivery time - 3-7 days, shipments are made from Monday to Friday.
- Pickup - you can pick up your order at our office at the address: 18001, Ukraine, Cherkasy, 23/1 Smelyanska St., 2nd floor, office 202.
FREE DELIVERY
- when ordering from UAH 2000 to the post office and by courier - from UAH 2500 only within the territory of Ukraine.
- free delivery does not apply to orders containing discounted goods and bulk orders, as well as to oversized cargo - this is the cargo that does not fit into standard Nova Poshta boxes (for example, disposable sheets in rolls
There is a special offer "Payment by instalments" for Privatbank cardholders when purchasing goods with a total value of UAH 2000 or more without overpayments on your part, and the order can be divided into 2 to 5 payments. To get more information, please contact our manager by phone on the website. Details of the offer - https://privatbank.ua/kredity/oplata-chastyami#shops
Ordering on credit
At Nova Poshta branches, you can order a parcel on credit. Its terms and conditions can be found at https://novapay.ua/credit
Check your order at the post office upon receipt for its integrity, as it is insured for the full value and in case of damage, the post office, not us, must compensate you for the damage. Please check that the quantity of goods and their names in the package correspond to the information on the delivery note.
INTERNATIONAL DELIVERY:
- Delivery of the order abroad is carried out by Ukrposhta and Nova Poshta delivery services (at the customer's choice);
- Delivery time 1-3 weeks
- To place an international order, please fill in your details in the order form - surname, name, patronymic, country, postal code, settlement, street, house or apartment, phone number and email, you can also write additional wishes and your Instagram nickname in the comments;
- After placing the order, the manager will contact you in Viber/Telegram and provide you with payment instructions;
- Shipment is carried out after 100% payment for the goods, taking into account the cost of delivery (international orders are not sent by cash on delivery);
- The delivery cost is calculated by the manager based on the weight and size of the parcel and the country of destination. The shipping cost is paid by the recipient (buyer) before sending the order;
- Payment for an international order is possible online on the website also through MoneyGram, WesternUnion, PayPal, RIA or to the bank details you will receive from the manager. After online payment on the website, you will need to pay extra for the delivery of the goods, this information will be provided to you by the manager;
- Orders are dispatched within 1-2 days from the date of receipt of payment from you;
- Please note!!! In case of damage or loss of the parcel during delivery, the transport company will reimburse only the declared value of the parcel. The declared value of the parcel affects the cost of customs clearance and delivery costs.
International parcels sent between individuals with a declared value of up to EUR 45 are not subject to additional customs duties.
International shipments sent between individuals with a declared value of up to EUR 150 are subject to a 23% value added tax.
International shipments sent between individuals with a declared value of more than EUR 150 are subject to customs duties ranging from 0% to 18%, depending on the type of goods, and then to a 23% value added tax.
Sending commercial goods is also prohibited. A commercial shipment is defined as sending more than 3 units of the same product. For example: 3 eyebrow colours, 4 identical shades of henna, 5 identical shampoos.
- The customs service of the country of receipt makes a decision at its own discretion whether to accept the parcel or return it to the sender, no one can influence this! If the parcel is returned to us, we will refund your money minus the shipping costs after we receive the parcel;
- After sending your order, you will receive a Tracking number with which you can track your parcel;
You can contact us from abroad using:
- E-mail: sales@minoko.com.ua
- Phone, Telegram or Viber: +380979599777
- Direct @minoko_shop
With all our desire, we cannot influence the delivery time in any way and are not responsible for the work of the postal service!!!
Enjoy your shopping and thank you for being with us!